StarTak Privacy Policy & Child Safety Commitment

Effective Date: 01 December 2025

Last Updated: 01 December 2025

StarTak ("StarTak", "we", "us", or "our") is operated by Trinexa Infotech Pvt. Ltd. We are committed to protecting user privacy, ensuring platform safety, and maintaining a zero-tolerance policy toward child sexual abuse and exploitation (CSAE).

This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use the StarTak mobile application and related services (collectively, the "Services").

By accessing or using StarTak, you agree to the terms of this Privacy Policy.

1. Eligibility & Age Restriction

• StarTak is strictly intended for users aged 18 years or older.
• Users under the age of 18 are not permitted to access or use the Services.
• We use age declarations and technical measures to prevent minors from accessing the platform.
• Accounts identified as belonging to minors are immediately terminated.

2. Information We Collect

a) Personal Information

• Name, email address, phone number
• Account credentials and profile information
• Identity or age-verification signals (where legally required)

b) Usage & Device Information

• App interactions, session data, timestamps
• Device type, operating system, IP address
• Crash logs and performance diagnostics

c) User-Generated Content

• Audio, video, text, images shared during interactions
• Reports, complaints, or moderation actions

d) Cookies & Analytics

• Analytics and tracking technologies used to improve app functionality and safety

3. How We Use Information

We use collected information to:

• Provide and operate video, audio, and messaging services
• Verify user eligibility and enforce age restrictions
• Maintain safety, trust, and platform integrity
• Detect, prevent, and investigate fraud, abuse, or illegal activity
• Enforce community guidelines and child safety policies
• Comply with applicable laws and lawful requests

4. Community Standards & Content Rules

StarTak does not permit:

• Pornographic, sexually explicit, or obscene content
• Harassment, threats, bullying, or hate speech
• Exploitation, coercion, or deceptive practices
• Sharing personal information without consent
• Any activity violating applicable laws or platform rules

All content is subject to automated and human moderation.

Violations may result in:

• Content removal
• Temporary suspension
• Permanent account termination

5. Child Safety & CSAE Zero-Tolerance Policy

StarTak maintains a strict zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE).

Strictly Prohibited Activities

• Creation, sharing, or storage of CSAM
• Grooming or sexual solicitation of minors
• Sexual discussions, role-play, or requests involving minors
• AI-generated, animated, implied, or symbolic sexual content involving children
• Any behavior that facilitates or promotes CSAE

Detection & Enforcement

• Proactive automated detection systems
• Manual content moderation and review
• Immediate account suspension and permanent bans
• Mandatory reporting to law enforcement and child protection agencies where required

Reporting Child Safety Concerns

Users may report suspected violations directly within the app or by contacting our designated child safety contact.

Child Safety Point of Contact
Role: Child Safety Officer
Organization: Trinexa Infotech Pvt. Ltd.
Email: childsafety@trinexa.net (24×7)
Phone: +91-9685365354
Availability: Monday–Friday, 10:00 AM–6:00 PM (IST)

All reports are reviewed promptly and handled in accordance with applicable child protection laws.

6. Payments & Financial Information

• Payments are processed exclusively through authorized third-party payment providers and Google Play Billing.
• We do not store full card or sensitive payment information.
• Off-platform or direct payments between users are strictly prohibited.
• Violations may result in account suspension and forfeiture of funds.
• Subscriptions and in-app purchases are non-refundable, except where required by law.

7. Information Sharing

We may share information only:

• With trusted service providers (hosting, analytics, moderation)
• With payment processors for transaction handling
• With law enforcement or regulatory authorities when legally required

We do not sell, rent, or trade personal information.

8. Data Retention

• Information is retained while the account remains active or as required for legal compliance.
• Safety-related logs and moderation records may be retained longer to prevent abuse and comply with law enforcement requests.

9. Data Security

We use industry-standard administrative, technical, and organizational safeguards to protect user data. However, no system is completely secure, and users acknowledge inherent online risks.

10. User Rights

Users may:

• Access or update account information
• Request account deletion (subject to legal obligations)
• Opt out of promotional communications

Grievance Officer

Name: Monu Kumar
Email: grievance.officer@trinexa.net

11. Third-Party Services

StarTak may use third-party SDKs and services. We are not responsible for their privacy practices, and users are encouraged to review third-party policies independently.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted within the app or website with an updated effective date. Continued use indicates acceptance.

13. Governing Law

This Privacy Policy is governed by the laws of India. Courts located in Gurgaon, Haryana shall have exclusive jurisdiction.

Contact Us

For privacy or safety questions:

Grievance Officer: Monu Kumar
Email: grievance.officer@trinexa.net